Overview:

Have you recently been excited to buy something or try a new service? What was it that grabbed your attention? It could’ve been a lot of things, but typically, when you're energized about a purchase, that means that the company you’re about to give money to did a great job of prioritizing the customer during the product or service's development. In this course, you will learn about customer focus and get tips on how to entice customers to try out the latest products or services.

Target Audience:

1. Employees facing customer-centric issues

2. Employees who want to attract new customers and inspire their current ones

Learning Objectives

1. Focusing on customer needs and wants

2. Contributing to customer centricity

3. Understanding customers and learning how to motivate them and earn their loyalty

4. Influencing the customer journey in a targeted and successful way

5. Turning complainers into loyal customers