Overview:

Negotiations do not always follow the same pattern. There are negotiating partners* who can make life difficult for you and can present you with real challenges in a negotiation. In this e-training you will learn the most important tools to keep the upper hand even during difficult negotiations. How do you deal with conflicting interests? How do you manage to get a stalled negotiation going again? How do you confidently defend yourself against attacks and not get distracted from your negotiation goal? This course not only answers these questions but shows you how to achieve positive results, even in the most complex negotiations, by preparing efficiently.

Target Audience:

1. Employees who conduct negotiations with customers, partners, and suppliers

Learning Objectives

1. Responding to unfair attacks

2. Negotiating in a solution-oriented manner, based on the Harvard Concept

3. Bringing stalled negotiations back on track

4. Recognizing, and putting an end to, bargaining games

5. Working on a factual level, even in difficult situations