Overview:

When building relationships in sales, it's not so much numbers, data and facts that count, but rather personality and likeability. One of the most important methods to achieve this is small talk. In this course, users will learn how to use small talk to build relationships. Additionally, this course discusses how you can use body language to respond to body language signals coming from the other person.

Target Audience:

1. Salespeople

2. Field sales representatives

3. Sales staff

4. Inside sales

5. Key account managers

Learning Objectives

1. Building relationships with other people in a targeted way

2. Using small talk to establish good contact with others

3. Recognizing non-verbal and verbal signals of approval and rejection

4. Controlling your own body language

5. Being responsive to other people