Customer-oriented communication on the phone 原文を見る翻訳を見る
- 1 時間 0 分
- 1,000 円
- 0 参加者
- オンラインサービス
Learning Objectives
1. Develop an understanding of the importance of customer-oriented communication on the phone.
2. Develop effective strategies for handling customer complaints and inquiries on the phone.
3. Learn how to use active listening techniques to better understand customer needs.
4. Develop an understanding of how to use positive language and tone to create a pleasant customer experience.