Overview:

One of the major challenges for business experts is the communicative complexity of dynamic groups. Trainers and presenters often encounter having to slow down frequent speakers, reset after disruptions, and keep composure in awkward situations. In this course, you will become familiar with these challenges and learn solutions that can help.

Target Audience:

1. Specialists who want to pass on their know-how to employees and colleagues

2. People who are moving into the field of internal training

Learning Objectives

1. Understanding the typical training phases and how they can be accomplished optimally

2. Dealing with challenging types of participants

3. Overcoming disruptions and conflicts in the group

4. Staying cool in difficult situations