Overview:

This e-training course shows the typical signs and levels of a conflict. In addition, different reactions to conflict are introduced and a detailed method for solving conflicts will be provided. Furthermore, the Harvard Concept shows how to find the win-win solutions in situations of conflict.

Target Audience:

1. Employees of all hierarchical levels who work in teams

Learning Objectives

1. Knowing the types of conflict

2. Learning how to manage conflict in the workplace

3. Conducting conflict resolution with colleagues

4. Understanding the six strategies of conflict resolution