Overview:

Get to know the "eight communication types" according to Friedemann Schulz von Thun. This course is designed to raise awareness of the fact that people have different communication styles. It also makes them aware of their own preferred communication style. It is not about right or wrong communication styles, but rather about recognizing one's own style and, if necessary, developing or expanding it further.

Target Audience:

1. Managers and staff whose performance is closely linked to good communication

Learning Objectives

1. Knowing and recognizing the different styles of communication

2. Knowing your own style of communication

3. Being able to vary your communication styles for more effective discussions

4. Taking discussions with difficult partners to a successful conclusion

5. Knowing the psychological backgrounds of the different communication styles and hold effective discussions using that knowledge