This short course offers a comprehensive overview of conflict resolution strategies for managers. It highlights the escalating stages of conflict, emphasizing the importance of early intervention to prevent escalation. The course emphasizes a supportive role for managers, encouraging employees to resolve conflicts independently whenever possible. When necessary, managers should facilitate mediation or take decisive action to address the conflict. As a last resort, forcible intervention may be required, but this should be avoided if at all possible. 看原文看翻譯