Overview:

Communication is everything when it comes to successful cooperation, including in an intercultural context. However, conflicts or misunderstandings occur frequently, especially between people from different cultures. This e-training course discusses how to adapt one's own communication, criticism, and conflict behavior in an intercultural work context, and how to effectively overcome language barriers. Course participants learn how they can succeed in interacting with people from different cultures in a respectful and appreciative way.

Target Audience:

1. Employees who work together in intercultural teams

2. Employees who want to acquire more knowledge about how to deal with colleagues from other cultures

3. Employees who want to communicate effectively within an international team

4. Employees who work together on intercultural teams

5. Employees who want to acquire more knowledge about how to interact with colleagues from other cultures

Learning Objectives

1. Understanding the challenges of intercultural communication

2. Preventing conflicts and managing them successfully

3. Being able to adapt communication and critical behavior with regards to intercultural interactions

4. Being able to overcome language barriers effectively

5. Being able to interact with people from different cultures in a respectful and appreciative manner