Learning Objectives

1. Identify the different types of conflict and how to effectively manage them.

2. Develop strategies for effectively communicating during a conflict.

3. Understand the importance of active listening and how to use it to resolve conflicts.

4. Learn how to identify and address underlying issues that may be causing the conflict.

5. Develop an understanding of how to use constructive criticism to resolve conflicts.

6. Learn how to develop a plan of action for resolving conflicts in the future.